Services

One platform. The people to launch it well.

FLAIRE Orbit is the unified suite — Nova, Atlas, Vega, Echo, and Pulsar working as one. Professional Services is the team that gets you live faster, with less risk, and configured for the way your business actually works.

FLAIRE Orbit Platform

One platform — every module, connected.

Orbit is the foundation Nova, Atlas, Vega, Echo, and Pulsar share — one identity layer, one data model, one event bus, and one set of integrations. Workflows, automations, and AI move freely across every product without stitching anything together.

Professional Services

A team that launches FLAIRE with you

From first migration to long-term optimization, our services team plans, configures, and trains — so your rollout sticks. Four tracks, sequenced or stand-alone, depending on what you need.

01 · Implementation

From discovery to go-live, scoped and phased.

Most failed rollouts trace back to a missing discovery phase or an over-scoped go-live. We do both well — discovery before configuration, phased go-lives before all-or-nothing cutovers.

Typical timeline: 4–8 weeks

Discovery & Scoping

Stakeholder interviews, current-state process mapping, integration audit, and a written scope document signed by both sides before any configuration begins.

Phased Rollout Plan

Foundation first (auth, master data), then one product at a time. Each phase has acceptance criteria so we never go live on broken configuration.

Configuration & Setup

Pipelines, fields, automations, approval chains, and roles configured for your business — not a generic template applied without thought.

Integration Wiring

SSO, payments, email, and your existing stack hooked up with tests on every flow. Documented as runbooks so you can troubleshoot without us.

What you get: Signed scope document · Phased rollout schedule · Configured tenant · Integration test results · Go-live runbook · 30-day post-launch support included
02 · Onboarding & Training

Role-based training that sticks.

Generic product demos don't build adoption. We train each role on the workflows they'll actually run — and document them so the next hire can self-onboard.

Typical timeline: 2–4 weeks during implementation

Live Role-Based Sessions

Separate sessions for sales reps, ops managers, support agents, and admins. Each role sees only what they'll use day-to-day.

Recorded Sessions

Every workflow recorded as a step-by-step video keyed to your configuration. New hires watch the videos and skip a live session.

Written Runbooks

Documented procedures for every routine task. Hosted in your own knowledge base — updateable, searchable, yours.

Admin Certification

Your in-house admin gets certified to handle 90% of day-2 changes — no ticket to us required.

What you get: Live training (typically 4–8 sessions) · Recorded video library · Documented runbooks in your KB · Certified in-house admin · Office hours for 60 days post-launch
03 · Custom Development

Build what you need, maintained by our engineers.

FLAIRE goes deep out of the box, but every business has a unique angle. We build the custom parts — and own the maintenance so you don't inherit code you can't support.

Engagement model: Project-based or ongoing retainer

Custom Workflows & Entities

Multi-step business rules and custom data structures built natively in Nova/Atlas/Pulsar — not bolted on as a separate app.

Custom Pulsar Connectors

SDK-built integrations to your proprietary or industry-specific systems. Reusable across your tenant, versioned, monitored.

Bespoke API Integrations

Two-way sync with your existing tools where Pulsar connectors aren't enough — ERP-to-warehouse, billing-to-finance, payroll bridges.

Custom Reports & Dashboards

Cross-product reports stitched from Nova, Atlas, and Echo data. Embedded charts, custom KPIs, exportable to PDF/Excel.

What you get: Scoped statement of work · Code maintained by FLAIRE engineering · Source repository handoff (optional) · SLA on custom work · Quarterly review of usage and ROI
04 · Migration Assistance

Switch without losing data, customers, or time.

Switching CRMs or ERPs is the riskiest moment in your software life. We've done it dozens of times — and our process makes the cutover boring, which is the goal.

Common migrations: Salesforce, HubSpot, NetSuite, Zendesk, Pipedrive, spreadsheet stacks

Data Extraction & Mapping

We extract from your source system (API, CSV, or direct DB), map every field, and document every transformation in a reviewable spec.

Validation & Dry Runs

Two to three full dry runs in a staging tenant before production cutover. You verify the data, we fix the mapping, repeat.

Cutover With Rollback

Production cutover happens in a defined window with a documented rollback procedure. If anything's wrong, we revert in under an hour.

Audit & Sign-Off

Post-migration audit: record counts match, sample records compare clean, no orphan references. Signed off in writing before we close the engagement.

What you get: Field-by-field mapping spec · 2–3 staging dry runs · Production cutover with defined rollback · Post-migration audit · Source-system decommission checklist
How we work

Three engagement options

Pick the engagement that fits your timeline, team capacity, and risk tolerance.

Self-Serve

Free onboarding wizard, recorded training, and email support. Right for teams comfortable configuring software themselves.

Guided Launch

A FLAIRE solutions engineer paired with your team for 4–8 weeks. Includes data migration, integration setup, training, and a go-live runbook.

White-Glove

Full-service implementation with a dedicated project manager, custom development, change-management support, and post-launch optimization.

Ready to talk through your launch?

Share your timeline and stack — we'll come back with a scoped engagement plan.