Every ticket lands with full context.
Echo unifies every support channel — email, portal, chat, phone, social — into one queue. Every ticket pulls the customer's Nova deal history, Atlas invoice status, and Vega page activity automatically. Agents start informed, never scrambling.
What's in the Tickets module
Every capability shipped with Echo. Configure to your business, extend with custom fields, automate with Pulsar.
Email, customer portal, chat, phone, and social all land in one unified queue. Agents work from a single screen with channel-aware reply tooling.
Every ticket surfaces Nova CRM history, Atlas order and invoice status, and Vega page activity automatically. No tab-switching, no copy-paste.
Merge duplicates with full conversation history preserved. Split multi-issue tickets into separate work items with linked references.
Internal team notes invisible to customers. @-mention teammates for instant collaboration on tough tickets, with read-receipt tracking.
See who else is viewing or replying to a ticket in real time. Prevents duplicate replies and embarrassed customer follow-ups.
Reusable response templates with merge fields for customer name, ticket number, order details. Personal, team, and company-wide libraries.
A queue that knows your customers
Open tickets, who's working what, SLA status, and customer context — all in one view that updates live.
How it flows end-to-end
Real examples of how Tickets fits into your day — connecting with the rest of FLAIRE Orbit so nothing falls between systems.
Email arrives → ticket created → Echo classifies → routes to correct team → on-call agent notified
Enterprise-tier customer ticket → senior agent assigned + manager flagged for visibility
Ticket resolved → CSAT survey sent → rating below 3 → trigger CSM follow-up within 24h
Connected to the rest of FLAIRE
Tickets doesn't sit alone. Every event flows to and from the other modules.
Nova surfaces deal value and contact history on every ticket card
Atlas shows order status and open invoices inline on customer profile
Pulsar workflows fire on ticket-lifecycle events for downstream automation
More of Echo to explore
See every module Echo ships with — pipelines, contacts, quotes, and more — connected by FLAIRE Orbit.
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