🩺 FLAIRE for Healthcare
The administrative layer your EHR was never built to be. Patient acquisition, intake, scheduling reminders, billing follow-up, secure messaging, and recall — HIPAA-aware from day one.
FLAIRE isn't an EHR — it sits next to yours. We handle the front office, marketing, billing AR, and patient communication; your EHR keeps the clinical record.
Why practices leave money on the table every day
Your EHR is great at the chart and the claim. It's bad at marketing, intake, no-show recovery, AR follow-up, and bringing patients back. Most practices duct-tape five tools to cover that gap — and the patient experience suffers at every seam.
You're paying for Google Ads, directory listings, and referral relationships — but nobody can tell you which channel produced the patients you saw last month, let alone the LTV difference between them.
A 15–25% no-show rate is industry standard. Most reminders are generic, sent once, and ignored. Every empty slot is gross margin that doesn't come back.
First-pass denial rates of 10–20% are common. Without follow-up workflows, denied claims age into write-offs. Patient-responsibility balances sit in 90+ buckets while the front desk is busy with the next patient.
Annual physicals, six-month dental cleanings, follow-up appointments, vaccine boosters — the schedule depends on someone running a report and making calls. When the front desk is short-staffed, recall is the first thing that slips.
Built for how practices actually operate
Three persona-based plays. Pick the one that matches your practice — or run multiple under one tenant if you span clinical lines.
Independent / Group Medical Practice (1–50 providers)
Primary care, internal medicine, family practice, pediatrics. The wins come from filling the schedule, recovering no-shows, chasing patient-responsibility AR, and bringing patients back for annuals and chronic-care follow-up.
Provider bios, service pages (preventive, chronic-care, urgent care), insurance accepted, and HIPAA-aware intake forms that drop straight into Nova as new-patient leads.
Every inquiry as a record, tagged by source (search, directory, physician referral, word-of-mouth). Aria flags which channels actually produce kept appointments — not just clicks.
HIPAA-aware portal for intake forms, secure messaging, document upload (insurance cards, prior records), and pre-visit questionnaires. Audit log captures every PHI access.
Patient-responsibility balances tracked in aging buckets; statements, payment plans, and card-on-file collection. Practice P&L without copying numbers out of your EHR.
Two-way SMS confirmations, day-of and day-before reminders, no-show auto-rebook offers, and annual/recall sequences that backfill the schedule weeks ahead.
Deep dive into the patient portal, intake forms, secure messaging, BAA, and the per-record audit log built for HIPAA-aware practices.
Specialty Clinic (dental, behavioral health, PT, dermatology, fertility)
Higher-touch patient journey, often cash-pay or hybrid. Treatment plans, episode-of-care follow-up, and outcome-driven marketing matter more than the primary-care churn machine. The play is converting consultations, sequencing treatment, and turning happy outcomes into referrals.
New consults tracked as opportunities. Treatment plan value, accept/decline reason, and follow-up cadence captured per patient. Aria flags consults that are about to ghost.
Patient sees the proposed treatment plan, financing options, and the appointment sequence in the portal. Accept the plan; the schedule books itself across multiple visits.
Per-patient payment plans with auto-draft, CareCredit / financing integration, and clean revenue recognition across multi-visit episodes of care.
Before/after galleries (with consent), treatment-procedure pages, FAQ-driven SEO, and review aggregation. Built for cash-pay specialty where reputation does the heavy lifting.
Sequence visits in the right cadence for the treatment, send aftercare guides at the right intervals, and trigger a review ask 72 hours after the last visit when sentiment is highest.
Healthcare Services Business (home health, DME, medspa, vet)
Healthcare-adjacent businesses with field service, inventory, or B2B + B2C blends. The shape looks more like operations than clinic — field dispatch, equipment tracking, and consumer marketing all in one tenant.
Home-health visits, DME deliveries, and field service routed by territory and tech availability. Tech logs the visit from a phone; patient signs on the device.
Track equipment by serial number, manage rental and capped-rental billing, post Medicare/Medicaid claims, and reconcile EOBs against patient AR.
Hospitals, discharge planners, primary-care offices, and case managers as B2B accounts. Track referral volume per source; build relationships that fill the schedule.
PM schedules for installed equipment, refill prompts before patients run out, and reauthorization workflows that fire before coverage expires — not after.
One patient, end to end
A single patient journey from first search to year-three recall — running across all five products without the front desk re-keying anything, while your EHR keeps the clinical chart.
Provider bio or service page ranks for "{city} {specialty}". Visitor reads, fills the intake form with insurance and reason for visit.
New-patient lead lands in Nova with source tagged. Routed to the right provider's schedule based on specialty and insurance. Aria flags out-of-network insurance before the front desk even calls.
Patient completes intake, uploads insurance card and prior records through the Echo portal. Forms map to your EHR's expected fields; eligibility check runs automatically.
Two-way SMS confirmation at booking, reminder 48 hours before, reschedule offer if patient declines. Day-of arrival prompts the front desk in Echo so check-in is two clicks.
EHR posts the claim; Atlas tracks the patient-responsibility balance, runs the card on file, and sends statements with payment links. Denials flagged into a worklist instead of an aging report.
Nova schedules the next recall (annual, six-month, chronic follow-up). Echo sends the booking link 30 days out. The patient comes back — without anyone running a report.
Go deeper on each product
Every FLAIRE product is preconfigured for healthcare — intake forms, recall sequences, AR worklists, HIPAA-aware portals, and EHR connectors seeded on day one.
Patient lead pipeline, referral source attribution, consultation tracking, B2B referral relationships, and recall scheduling tied to the patient record.
See how Nova fits →Patient-responsibility AR, payment plans, card-on-file collection, EOB reconciliation, DME and rental billing, and a practice P&L next to your EHR.
Explore Atlas →Provider bios, service-line pages, insurance-accepted pages, HIPAA-aware intake forms, and review aggregation. Local-SEO built for healthcare search behavior.
Explore Vega →HIPAA-aware portal, intake forms, secure messaging, treatment-plan delivery, document upload, and per-record audit log. BAA included on every paid plan.
Explore Echo →Two-way SMS reminders, no-show recovery offers, recall sequences, and EHR connectors (Athena, eClinicalWorks, DrChrono, Epic via HL7/FHIR) so data stays in sync.
Explore Pulsar →Five products at a discount versus buying each separately. Shared patient record (administrative), shared portal, shared AI — from day one.
See bundle pricing →HIPAA-aware by design
FLAIRE is built for the administrative side of healthcare under HIPAA and HITECH. We sign a BAA, encrypt PHI in transit and at rest, log every PHI access, and align controls to the HHS Security Rule. Your EHR remains your clinical record of truth; FLAIRE handles everything around it under the same compliance posture.
BAA signed on every paid plan. Administrative, physical, and technical safeguards mapped to the HHS Security Rule. SOC 2 Type II infrastructure underneath.
Every read, write, message, and export of PHI logged with user, time, and record. Role-based access enforces minimum-necessary — the front desk doesn't see what only the provider needs to.
Consent for SMS, email, and call recorded per patient with versioned policies. Opt-outs honored across every channel; consent revocations logged.
Per-state medical-record retention enforced (often 7–10 years adult, longer for minors). Breach-response workflow flags affected records and prepares the notification list within the 60-day clock.
Around your EHR, not against it — one connected platform.
Configure FLAIRE for your practice, clinic, or healthcare-services business in days. Patient intake, reminders, AR, portal, and recall sequences seeded on day one. 15-day trial, no credit card.
Healthcare templates seeded on day one · BAA included · Cancel anytime