Support customers better. Resolve faster.
Echo connects your support team to deal history, order status, and context from Nova and Atlas — so your agents start every ticket informed, not scrambling.
■ Ticket & Support Management
Ticket Management
Full ticket lifecycle from new to closed. Email, portal, chat, and phone channels in one queue. Private notes, collision detection, and ticket merging built in.
SLA Management
Set first response and resolution targets by priority. Auto-escalate on breach. Business hours and holiday calendar aware.
Customer Portal
Self-service ticket submission, status tracking, knowledge base search, and account overview — all branded to your business.
■ Automation & Smart Routing
Smart Routing & Replies
Echo routes tickets to the right team automatically, drafts replies from your knowledge base, and predicts escalation risk before it happens.
Sentiment Analysis
Know how your customer is feeling before your agent reads a single word. Every message scored in real time.
■ Platform Integrations
Nova Integration
Every ticket shows full CRM context — deal value, pipeline stage, contact history, and assigned rep. Support teams finally know who they're talking to.
Atlas Integration
Invoice history, order status, and payment details right inside the ticket. Resolve billing issues without switching apps.
Vega Integration
Knowledge base articles suggested automatically from your Vega content. Unresolved topics pushed back as article gap suggestions.
Support that’s connected to everything.
Echo talks to Nova, Atlas, and Vega in real time — so your agents always have full context without leaving the ticket.
Full CRM context on every ticket — deal value, contact history, and assigned rep visible instantly.
Invoice history, order status, and payment details accessible directly inside the ticket view.
Knowledge base articles suggested automatically. Unresolved topics pushed back as content gap insights.
Smarter support, from the moment a ticket arrives.
Every ticket is routed, prioritised, and enriched with customer context before your agent opens it — so your team starts informed, not scrambling.
Every ticket lands with the right team, automatically
Echo reads incoming tickets and routes them to the right group — before anyone has to touch them.
Reply faster, without starting from scratch
Echo drafts a response the moment a ticket comes in. Review, adjust, send.
Catch escalations before they happen
Echo predicts which tickets are at risk of escalating and flags them early — so your team can get ahead of it.
Know how a customer feels before you respond
Echo reads the sentiment behind every ticket and surfaces frustrated customers immediately.
Long thread? Caught up in seconds
Echo summarizes the full thread into the key points — no more reading through 40 replies.
The right priority, every time
Echo recommends urgency levels and tags for every ticket automatically — so nothing critical gets buried.
Learn from every ticket you've ever closed
Echo finds similar past tickets instantly, so your team can reuse what already worked.
Your knowledge base writes itself
Echo detects patterns in unresolved tickets and automatically suggests articles for your team to create in Vega.
A foundation that handles your growth
FLAIRE is built on infrastructure that handles growth without friction — so you can focus on your business, not your platform.
Automatic tenant scoping at the database level with global query filters, TenantId stamping, and per-tenant configuration.
Role-based access control, permission sets, field-level security, record sharing rules, and comprehensive audit logging.
Built on FLAIRE Orbit, every product shares the same data layer — actions in one module trigger workflows in another automatically.
Your customers deserve faster, more informed support.
See how Echo gives your team the context they need — on every ticket, from the first reply.
15-day trial · No credit card required