📡 FLAIRE for Telecommunications
Service-area lookup to lifetime subscriber on one platform. Sales, provisioning, ticketing, recurring billing with regulatory fees, truck-roll dispatch, and the compliance file FCC, USAC, and your state PUC all expect on demand.
Why service providers lose subscribers between order and install
Most providers run a separate OSS, BSS, CRM, billing system, truck-roll dispatch tool, and ticketing platform — with regulatory filings tracked on spreadsheets. The seams cost subscribers, cost margin, and cost compliance violations that don't show up until the FCC notice arrives.
Order placed Monday; OSP survey scheduled Friday; install three weeks out. The competitor's wireless drops next-day. Every day of delay between order and active service is a churn risk before the subscriber's first month.
Customer signs for $59.99; first bill is $87.43 because USF, TRS, 911, and state surcharges add 30%. Without a billing flow that previews regulatory fees at signup, the first month is a refund queue and a one-star Google review.
Subscriber moves apartments and doesn't update; emergency dispatcher gets the old address; outcome is grim and the FCC investigation comes for the carrier. Dispatchable-location accuracy isn't optional under NG911 and the Kari's Law / RAY BAUM's Act framework.
USAC 499-A, FCC Form 477, BDC submissions, state PUC tariffs, annual gross-revenue reports, USF contributions, TRS surcharges, state-9-1-1 remittances. Miss any one and the penalty exceeds the savings from doing the filing yourself.
Built for how service providers actually operate
Three persona-based plays. Pick the one that matches your network — or run multiple under one tenant if you sell residential broadband, business voice, and wholesale wavelengths under one umbrella.
Regional ISP / WISP / Fiber (residential + small business broadband)
Fiber-to-the-home, fixed-wireless, or hybrid networks serving a region. The wins come from a service-area lookup that captures interest the moment it's there, a provisioning workflow that beats the cable incumbent, and a billing experience that doesn't generate disputes on day one.
Address-lookup tool that checks fiber-pass, wireless-LOS, or build-list status against the network map. Qualified addresses see plans and sign up; unqualified addresses see a waitlist with build-priority signal.
Subscriber record from pre-order to active to disconnect, with bundle awareness (broadband + voice + add-on), ARPU and tenure tracking, retention-risk scoring. Aria flags subscribers whose usage signals churn.
Tier-1 support inbox, NOC alert intake, customer-reported outages clustered by area so one truck roll fixes ten subscribers. Field tech mobile workflow with photos, signal readings, and ONT/CPE swap tracking.
Recurring billing with auto-applied USF, TRS, state 911, and franchise fees per jurisdiction. Pro-ration for mid-cycle changes, paper-bill fee handling per state rules, equipment lease vs purchase tracking.
Provisioning workflows that touch OLT/NMS (Calix, Adtran, Nokia), DHCP/PPPoE auth handoffs, CPE shipping triggers, E911 address registration with the NG911 ECRF, CALEA-ready intercept hooks where required.
Deep dive into OSS provisioning workflows, BSS billing automation, E911/NG911 address registration, FCC Form 477 / BDC submission, and equipment-vendor connectors for Calix, Adtran, Nokia, Cambium, and Cisco.
CLEC / Business Voice / UCaaS
Hosted PBX, SIP trunking, business voice, contact-center services. Customers are SMB and mid-market. The play is per-extension provisioning that's clean, porting orchestration that doesn't drop the customer mid-cutover, and a service-bureau back-office that handles 499-A and access-charge complexity.
Customer account with extensions, DIDs, e-fax numbers, toll-free numbers, contact-center seats, and feature-package assignment. Add/move/change requests routed by SLA.
LOA captured digitally, port request submitted to NPAC, status tracked through losing carrier acknowledgment and FOC, cutover scheduled with the customer, port-in confirmation with E911 verification.
Per-seat billing with package pricing, usage-based add-ons (international, conferencing), USAC 499-A interstate-revenue tracking, access charges where you're a CLEC originating into ILEC territory.
Channel-partner portal for resellers and agents, move/add/change tickets with SLAs, account-team workspace per customer, escalation paths for trunk and PBX outages.
Product pages (hosted voice, SIP trunks, contact center, microsoft teams direct routing), partner program, agent training, co-branded landing pages for master agents and channel partners.
Cable / MSO / Bundle Provider
Cable system, MDU operator, or multi-service bundle (broadband + voice + video + mobile + security). High subscriber volume, dense customer-service operation, complex bundle pricing and promotional rollovers. The play is bundle-aware retention, in-home truck-roll efficiency, and the regulatory portfolio that comes with video and voice carriage.
Promo-rollover dates tracked per subscriber, save-play offers ready 30 days before retail rate hits, bundle-add-on opportunities surfaced when the household adds a streaming subscription or a new line.
High-volume care center with bundle-aware customer context, retention-specialist workflows with offer guardrails, mobile field workflow for installers with photos, on-site diagnostics, and equipment swap tracking.
Bundle pricing with line-item disclosure, franchise fees per local jurisdiction, PEG access fees, FCC regulatory fee, broadcast TV fee and sports surcharge handling, equipment leasing and unreturned-equipment workflows.
DOCSIS modem provisioning, headend / OSS integration, video plant alerts that auto-cluster subscriber tickets, mobile-virtual-network operator integrations for cable-MVNO bundles, automated truck-roll scheduling.
MDU property-manager portal for new-tenant signup, retail signup with serviceability check, support center with self-service for the top-10 questions, in-home service-call scheduling.
One subscriber, lookup to loyalty
A single subscriber from first address lookup through years of service and an inevitable household change — running across all five products with one account record, one provisioning trail, and one billing source of truth.
Prospect enters address; serviceability check returns qualified, build-list, or unqualified. Qualified addresses see plan options with regulatory-fee preview baked into the displayed total.
Order placed; pre-credit check via soft pull where allowed; account created in Nova with the right tenure window for the plan; install scheduled or self-install kit shipped.
Provisioning workflow touches OSS (ONT activation, CMTS DOCSIS provisioning, or PBX seat creation), E911 address registered with NG911 ECRF, CPE shipping or truck-roll dispatched with the right kit.
Install confirmed; first-bill preview email sent so the subscriber knows what to expect. Care center has full subscriber context if anything goes sideways in the first 30 days.
Recurring bill issued with USF, TRS, 911, and state surcharges as line items, pro-rated for the partial month, equipment lease applied, paper-bill fee per state rules. Disputes drop because the math was clear at signup.
Promo-rollover save play fires 30 days before retail rate; subscriber retained on a re-priced plan. When household moves, Nova catches the move; new address checked for serviceability; transfer-of-service flow keeps the customer instead of disconnecting them.
Go deeper on each product
Every FLAIRE product is preconfigured for telecom — subscriber records, provisioning workflows, regulatory-fee tables, port-in/port-out templates, and OSS/BSS connectors seeded on day one.
Subscriber and account records, bundle lifecycle, promo-rollover tracking, churn-risk scoring, partner / channel-agent management, move-with-us workflow.
See how Nova fits →Recurring and usage-based billing with auto-applied USF, TRS, 911, franchise, PEG, and state surcharges; access-charge handling for CLECs; equipment lease and unreturned-equipment workflows.
Explore Atlas →Service-area lookup with network-map integration, product and bundle pages, signup with fee-preview, agent/channel co-branded sites, MDU property-manager portals.
Explore Vega →Tier-1/Tier-2 care queues with bundle-aware context, NOC alert intake with subscriber clustering, mobile field-tech workflow, channel-partner ticket portal.
Explore Echo →OSS connectors (Calix, Adtran, Nokia, Cambium, Cisco; DOCSIS provisioning), LNP and porting workflows, E911/NG911 ECRF registration, FCC Form 477 and BDC submission prep.
Explore Pulsar →Five products at a discount versus buying each separately. Shared subscriber record, shared provisioning trail, shared AI — from day one.
See bundle pricing →Compliance baked in
Telecom is one of the most regulated industries in the country. CPNI, E911 / NG911, USF, FCC Form 477 and BDC, CALEA, TCPA, state PUC filings, and franchise obligations all attach to the work. FLAIRE captures the right artifacts so audits, FCC sweeps, USAC reviews, and state PUC inquiries are routine instead of company-stopping events.
Customer Proprietary Network Information access logged, role-based access with the "minimum necessary" standard, opt-out and opt-in consent tracking, annual CPNI compliance certification packet prepared from production data.
Dispatchable-location accuracy enforced at provisioning and at every address change, multi-line telephone systems honored under Kari's Law for direct 911 dial, on-site notification per RAY BAUM's Act.
Interstate-revenue tracking for USAC 499-A annual and 499-Q quarterly filings, FCC Form 477 broadband-deployment reporting, BDC (Broadband Data Collection) availability and speed-test data prep on the right cadence.
CALEA-ready lawful-intercept hooks for carriers above the threshold, TCPA consent and DNC scrubbing for outbound marketing, state PUC tariff filings and annual gross-revenue reports prepped from the GL.
Lookup to loyalty — one connected platform.
Configure FLAIRE for your ISP, CLEC, or cable operation in days. Subscriber records, provisioning workflows, regulatory-fee tables, and OSS/BSS connectors seeded on day one. 15-day trial, no credit card.
Telecom templates seeded on day one · Cancel anytime