Support that knows the deal — buyer, seller, agent, and closing context on every ticket.

Real estate support is messy. Three parties, a dozen vendors, and a deadline-driven calendar. Echo opens every ticket with the full deal context — who's involved, which property, what stage, and what's blocking close — pulled live from Nova and Atlas.

Want the whole picture? See how every FLAIRE product fits Real Estate.

See FLAIRE for Real Estate

Stages built for how deals actually close

Pre-configured pipeline stages tailored to this industry. Customize freely — these are starting points, not rigid templates.

Stage 1
Inbound
Stage 2
Categorized
Stage 3
Routed
Stage 4
In Progress
Stage 5
Awaiting Party
Stage 6
Resolved

Industry-specific data, captured automatically

Fields seeded the moment you pick this industry during onboarding — no need to configure each one manually. Add, rename, or remove anytime from Settings.

Transaction ID
Property Address
Party (Buyer/Seller/Agent/Vendor)
Deal Stage
Closing Date
Title Company Contact
Issue Type
SLA Tier
Urgency Tag

Workflows pre-configured for this industry

Triggers, conditions, and actions ready out of the box. Disable any that don't fit, or wire your own with the workflow builder.

New ticket → look up the related Nova deal and attach buyer, seller, agent, and stage context automatically
High-priority issue within 5 days of closing → escalate to the broker and page the listing agent immediately
Repeat inquiry from the same party in 48 hours → auto-merge into the existing thread to prevent fragmentation
Resolution time trending up for an agent → flag for coaching with the at-risk tickets surfaced

Regulatory steps, baked in

Fair Housing language scanned on every reply, recorded-call retention per state, agent disclosure templates auto-suggested on contract questions, and PII redaction on attached documents.

"

Agents stopped forwarding emails. Every issue lands in Echo with the deal context already there — and we close faster because nothing gets lost between parties.

Marcus Johnson  ·  Broker-Owner, Bayview Properties

Different industry? We've got that covered, too.

See every industry Echo is built for — pipelines, fields, automations, and compliance ready on day one.

15-day trial · No credit card required · Industry config seeded automatically