Platform Tech
The infrastructure, security, and APIs that every FLAIRE product is built on.
FLAIRE runs as a multi-tenant SaaS platform with the same security, reliability, and compliance posture across every product. This page is the canonical reference for what's available, what tier it ships on, and where to find more detail. For audit reports, sub-processor lists, and Trust Center artifacts, see the Security & Compliance page.
Authentication & Identity
One-click sign-in across products, federated to your directory of choice.
Google SSO
Sign in with Google Workspace accounts. Automatic email-based account linking and invitation-based onboarding.
Microsoft SSO
Microsoft 365 and Entra ID (Azure AD) authentication with enterprise directory integration.
Apple SSO
Sign in with Apple ID, with privacy-preserving relay email supported for end-user flows.
OAuth 2.0
Authorization Code with PKCE for third-party apps. Per-scope token issuance with refresh rotation.
Role-Based Access
Built-in roles (Admin, Manager, User) plus configurable per-entity permissions and field-level visibility.
Security
Data protection from the wire to the database.
TLS 1.2+ in transit
All traffic over TLS 1.2 or higher with modern cipher suites. HSTS enforced on all production domains.
256-bit Encryption at Rest
AES-256 encryption for tenant data, backups, and secrets. Per-tenant data isolation enforced at the application layer.
Multi-Tenant Isolation
Row-level tenant scoping on every query, with allocator checks in middleware. No cross-tenant data path.
Audit Logging
Every create, update, delete, and login event recorded with actor, timestamp, and prior value. Exportable for compliance review.
Secrets Management
Tenant integrations store credentials encrypted with envelope encryption; API keys rotate without downtime.
Reliability
Engineered to stay available under load and recoverable on failure.
99.9% Uptime SLA
Enterprise tier ships with a written 99.9% monthly availability SLA and credits-on-miss.
Auto Daily Backups
Encrypted daily backups with point-in-time recovery within the last 7 days; longer retention on Enterprise.
Health Checks & Failover
Active health checks on every service with automatic failover to standby instances within the same region.
Regional Redundancy
Multi-AZ deployment within each region. Tenant data stays in the region you choose at provisioning.
Compliance & Privacy
Independent audits and privacy controls customers and regulators expect.
GDPR Compliant
Full data export, deletion, and consent tooling. Sub-processor list maintained in the Trust Center.
SOC 2 Type II
Annual SOC 2 Type II audit against the Security, Availability, and Confidentiality criteria.
ISO 27001
ISO 27001 information-security certification covering the SaaS platform and engineering organization.
Data Residency
Choose region at provisioning. Backups and replicas stay in-region. EU and US options today; APAC on roadmap.
Platform APIs
Everything the UI does is available over an API. Build, automate, and extend.
REST API
150+ endpoints across ERP, CRM, content, and helpdesk. Search, filter, paginate; API-key or OAuth auth.
Outbound Webhooks
Subscribe to entity events (created/updated/deleted/status-changed) and receive signed POST callbacks at your endpoint.
Cross-App Events
Domain events between products (e.g. Nova deal won → Atlas invoice posted) without manual integration code.
Official SDKs
Type-safe SDKs for C#, Python, and JavaScript/TypeScript with auto-generated models from the OpenAPI spec.
Automation
Workflow automation across every product, scoped to any tenant.
Pulsar Automation
Visual workflow builder with triggers, conditions, branching, delays, and AI steps. Runs on the same event bus the rest of the platform uses.
AI Agents (Aria)
Conversational agent with persistent context across products. Reads, writes, and drafts in any module the operator has access to.
Scheduled Jobs
Cron-style schedules for reports, syncs, and batch processes. Runs in the tenant's timezone.
Billing & Payments
Tenant billing infrastructure used by every FLAIRE customer.
Stripe Payments
Subscription billing, proration, dunning, and webhook handling for tenant plan management.
Invoiced Billing
ACH and wire-payable invoices for Enterprise plans, with NET-30 terms and PO references.
Need deeper detail?
Audit reports, sub-processor lists, and architecture diagrams are available under NDA on request.